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FAQ - Traveler

After you send a rental inquiry to property owners, they receive a notification on their email for the same. You will be contacted on your email id or phone number by the property owner if they are interested to rent their vacation home to you.
We also recommend that you choose an alternate vacation rental property in the same region, should the contact with the first property owner fail anyhow.

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If you have forgotten or have issues with your traveler account password, you can click on ‘Lost your password’ button at the www.vacationcluster.com/traveler-registration/ page. Enter your email and click on ‘Reset Password’ Button. An email with your new password setting instruction will be delivered to your email id in a few minutes.

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Login into your traveler profile with your email id and password. Click on ‘Edit profile’ on upper left side of the page between ‘list your property’ and ‘Log Out’. You can then make the necessary changes in your traveler profile.

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When you go out on a vacation with family or friends, you expect to live together and have fun, right? Unlike a hotel, where a family is allotted multiple rooms, a vacation rental property provides a family an opportunity to live under one roof and enjoy their holidays.

A rental property will always be economical than a hotel. It provides anyone the required privacy, self cook & meal options, comfort, casual atmosphere amidst their self-selected location. The travelers can receive amenities without any hidden costs that suits their lifestyle.

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Travel insurance is recommended today by most of the travel experts. It assists you to better handle the unexpected situations in travel such as trip delay, flight cancellation, sickness or injury during the travel, weather conditions, medical expenses, damaged or lost baggage, etc.
Travel insurance can assist you in receiving the compensation for above mentioned losses. Contact your insurance company for the right policy and avail the 24 hour travel assistance for getting your trip covered.

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All rental properties are already equipped with required accessories. Nonetheless, you may need to bring certain items that are of concern to you or purchase them from the nearest shopping premises according to your choice.

This checklist will assist you to consider bringing these items with you. You can check back with the property owner for the list.

• Paper Towels
• Bathroom Tissue
• Bath Soap
• Shampoo.

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Most of the property owners do not permit smoking in their premises. It is best that you contact the owners before booking and ascertain yourself.

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VacationCluster.com provides a window or a feature where you can contact the property owner. In spite of that, if you do not get the answer to your questions, then we suggest that you email or contact us. The website will do its best to help you out. However, it would also be better to start looking towards other properties too.

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VacationCluster.com recommends that before moving over to the rented property, you should ask the property owners to keep a list of important contact numbers like the police, ambulance and the fire department and other such numbers.
Simultaneously, also inquire if there is any arrangement for a spare key, should the main key gets lost during the emergency.

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No, not at all! Vacation rental experts and our website strongly recommend that you should not wire money or do any bank transfer transactions to any property owner. The best recommended way is to do all financial transactions by credit card or check. This is for protection against scams prevalent today in the industry.

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